Media Support Manager - Open to Remote!

Callahan
Advertising - Lawrence, KS

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Callahan

Lawrence, KS 66044

Advertising

Media Support Manager - Open to Remote!

Overview

Job Summary
The Media Support Manager supports the Media planning and Media execution functions in the agency’s Channel team, helping to ensure client media deliverables are completed and executed to the client’s expectations.  The Media Support Manager is expected to organize, prioritize and manage workflow related to media planning, buying, execution, media stewardship, and reporting.  The Media Support Manager reports to the Director of Media and Emerging Technology, while also working directly with the Associate Director of Media Planning and Associate Director of Social and Digital Media.

Responsibilities
In support of media planning across digital, print, outdoor, and broadcast (primarily digital):
  1. Responsible for preparing and submitting RFP’s.  Conducting research as needed.
  2. Navigate rate negotiations and support all steps through client review and approval. Ensure client invoicing is completed accurately.
  3. Support the development of media plans and flowcharts managed by the Associate Director of Media Planning.  Lead the development of media plans and flowcharts for client projects assigned by the Associate Director of Media Planning.
To support the execution of all paid media initiatives, including media placed through third-party vendors or partners, and media buys executed in-house:
  1. Monitor campaign delivery, pacing, and performance against flowcharts and KPI’s and work with vendors as needed to ensure successful campaign delivery and KPI performance.
  2. Ensure established best practices are followed and proactively identify opportunities for media optimization.
  3. Support in-house media execution; communicate and collaborate with internal teams and clients as needed.  Provide reporting and insights to team.

Minimum Qualifications
  • Bachelor’s degree in marketing, advertising, communications, media, business administration or equivalent.
  • 2-3 years of relevant media planning and buying experience in an agency environment
  • Familiarity with digital media landscape (print, outdoor, and broadcast preferred, but not essential)

Skills Required
  • Demonstrated critical thinking ability
  • Proven ability to manage multiple projects while paying strict attention to detail
  • Self-starter who is comfortable with an ever-changing environment
  • Energetic, driven to succeed, team player
  • Must be well organized, with an ability to demonstrate tact and diplomacy.
  • Must possess strong interpersonal skills

Callahan is an Equal Opportunity Employer. We encourage differences in age, color, disability,
ethnicity, family or marital status, gender identity or expression, language, national origin, physical
and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran
status and other characteristics that preserve a culture of diversity and inclusion.

 

SVP, Communications Strategy

SPI Group
Communication - Newark, NJ

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SPI Group

Newark, NJ 07004

Communication - Supports Remote Work

SVP, Communications Strategy

Overview

Senior Vice President
SPI Group is seeking a seasoned SVP with strong experience in internal communications strategies and channels, and a keen understanding of business development and account management. In this role, you’ll focus on four key areas: 1) Corporate and Internal Communications, and how company communications teams operate; 2) Account Management and Growth, including ways to identify opportunities for existing clients; 3) Team Leadership, and an ability to galvanize all levels of staff; and 4) Business Development, using a variety of tactics to identify new clients and successfully build relationships in collaboration with other senior leaders and colleagues. We want a strong leader who can help set a strategic vision that excites and inspires our teams and clients.
In this role, you will develop strategic communications initiatives that engage and inspire clients’ employees and meet their business goals.  Collaborating with a diverse agency team of talent, you will oversee the development, planning and execution of these internal communications programs for clients.
As a Senior Vice President, you will play a vital role in future company growth and success. The candidate will be responsible for nurturing new business prospects to establish business leads and opportunities for the agency, building strong client relationships and driving growth within an agency environment. A strong record of account management with exceptional client service within the internal communications space is key for success.
Your Key Responsibilities:
  • Lead internal account team strategy sessions and the corresponding development, planning and execution of client internal communications strategies that engage employees and meet client business objectives
  • Provide counsel, strategy, direction and oversight on key accounts; serve as a strategic liaison to clients; lead client meetings and planning sessions
  • Write, edit and provide strategic counsel on clients’ executive communications
  • Provide guidance and counsel to internal teams on writing and editorial management and creative services work to ensure high-quality deliverables to meet client needs
  • Actively seeks opportunities for organic growth; establish and nurture strong client relationships with compelling ideas and quality service
  • Proactively seeks new business leads through networking and agency marketing initiatives
  • Develop and maintain an expertise with the latest internal communications industry trends and techniques, along with a working knowledge of digital tools and technology platforms
  • Ensure client and project profitability; strong ability to budget and manage programs
  • Design and manage inter-disciplinary strategic communications programs that encompass all agency skills and disciplines
  • Anticipate client needs and offer ideas on ways to expand current projects
  • Build, reinforce and protect SPI’s strong reputation among clients and prospective clients
  • Maintain a thorough understanding of clients’ businesses and industries; actively follow and understand emerging issues, trends and news impacting clients’ businesses; proactively advise the team and client on best ways to address developments
  • Represent agency through industry events, speaking engagements, thought leadership opportunities to grow agency visibility and reputation in the marketplace
  • Demonstrate strong interpersonal and relationship-building skills that enable collaboration and team building
  • Employ strong leadership skills and ability to mentor, guide, develop and motivate staff members; helping the team achieve results for clients and agency objectives.

What You Have:
  • ​​​​​​​Bachelor’s degree in communications, public relations, marketing or a related field
  • A minimum of 8 to 10 years’ experience with a demonstrated ability to manage large internal communications projects, effectively lead a team, build key relationships with clients and within the industry, drive business growth, and serve in an agency leadership role
  • Superior oral and written communication skills; advanced writing, proofreading and editing ability
  • Experience developing, managing and executing internal communications and employee engagement campaigns for corporate and non-profit clients
  • Proven track record of success growing business (organic and new)
  • Strong operational skills, ability to manage account profitability and annual project budget planning
  • Proven ability to communicate with a diverse group of people and audiences; ability to effectively present work to colleagues and clients at all levels
  • Experience supervising and providing guidance to employees; strong team building and mentorship aptitude; effectively develops and retains staff; reinforce the importance and value of each team member’s contributions
  • Willingness to roll up your sleeves and work side by side with team members to get the work done

About Us:
SPI Group is an award-winning internal communications agency that uses digital solutions to amplify the employee experience. We incorporate existing, emerging and custom-built technologies (think intranets, gamification and employee apps) with thoughtful communications strategies to engage employees. For almost 25 years, we’ve been bringing smart communications solutions to enterprise clients such as Merck, Pfizer, Bayer and Citibank. What we do: Employee Engagement, Digital Solutions, Leader Communications.

Please send a cover letter and resume to employment@spigroup.com telling us why you think you'd be a great fit at SPI Group!
​​​​​​​

Director of Communications

Smart Growth America
Non-Profit - Washington, DC

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Smart Growth America

Washington, DC 20005

Non-Profit

Director of Communications

Overview


Washington, DC

Position summary

 

Smart Growth America (SGA) seeks a visionary leader, exceptional writer, editor, and strategic communicator Director of Communications with significant experience in smart growth principles, land use, housing, economic development and/or transportation to lead the organization’s multi-faceted communications efforts to stakeholders, members, coalition partners, funders, donors and employees. We deeply believe that improving racial disparities is at the core of a smart growth approach, and the Director of Communications will play a key role in continuing the evolution of SGA’s organization-wide voice on racial equity, climate mitigation and resilience, and creating healthier, more connected communities.  

 

Reporting to the President & CEO, the Director is a member of the senior management team, acting as an internal resource and advisor.  The Director will collaborate closely with the CEO and SGA’s senior leaders to develop and implement the organization’s communications strategy in conjunction with departmental staff; oversee all content production and release; manage the brand identity, marketing, messaging, digital and social media campaigns; spearhead all proactive and reactive earned media, and oversee the day-to-day communications operations and systems, managing department staff and outside relationships and vendors.  The Director will also work closely with the CEO and senior staff to inform, create content for, and support SGA’s organization-wide and programmatic fundraising efforts.  


Organization overview

 

SGA is a national non-profit organization that envisions a country where no matter where you live, or who you are, you can enjoy living in a place that is healthy, prosperous, and resilient. That vision is our North Star, and we empower communities through technical assistance, advocacy, and thought leadership to realize our vision of livable places, healthy people, and shared prosperity. 

 

Communications team overview

The Director manages the team’s day-to-day operations and collaboratively guides the conception, production, and release of all public-facing content. The communications team is the internal hub of SGA, always connected to the multi-faceted work of our many programs and charged with conceiving, producing, sharing and elevating their work and the organization as a whole. From this unique vantage point within the organization, the Director and team works closely with each of our three core teams (Land Use and Development, Economic Development, Transportation and Thriving Communities), to develop strategic communications plans to further each team’s work, helping to conceive, manage and execute all public releases and content to enhance SGA’s overall brand and advance the organization’s overall mission and the cause of smart growth. 

 

 

Key areas of responsibility

 

Strategic planning and counsel

 

  • Develop and implement a multi-channel, integrated communications and marketing strategy that increases awareness of and engagement with SGA across channels and achieves SGA’s organizational goals. 
  • Create and implement a strategy to use social media to advance strategic goals, develop and oversee staff in creating and distributing content and messaging via SGA social media channels, and increase followers and engagement. 
  • Provide ongoing counsel to the President & CEO. This may include but not limited to:
    • Offer strategic counsel to the President & CEO. Advise and provide broad feedback.
    • Assist in development and implementation of select annual communications or media initiatives, as requested.
    • Evaluate and recommend thought leadership opportunities for the President & CEO and SGA, including but not limited to appearances at events, media interviews and organizational partnerships.
    • Together with the CEO, provide regular reports to the Board, documents for Board meetings, and regularly advise as necessary; and serve as staff representation on Board committees at the direction of the CEO.

Content production

  • In collaboration with staff across the organization, assist with the conception, production and successful release of multiple forms of content, including flagship reports, other research, blog posts, emails, and others, in service of the organization’s broader goals.
  • Provide strategic and tactical advice to staff to help them improve their written products.
  • Develop and write regular, original content (blog posts, essays, opinion pieces), as well as enterprising, original content about our work, our issues and current events writ large.
  • Collaborate with teams across the organization to amplify programs, projects, and campaigns.
  • Manage the organization’s editorial calendar and help plan out all content in a systematic way.

Branding and messaging

  • Keep the organization’s written and visual style guide up-to-date and help ensure that staff is compliant across all channels, ensuring all content stays consistent with regards to message, clarity, style, and visuals.
  • Capitalize on SGA’s role as the leader of the smart growth movement in the US and help market both the organization and the concept of smart growth.
  • Build, hone, and advance the organization’s brand and overall message.
 

Media relations

  • Lead SGA’s media relations, including but not limited to pitching stories, responding to media inquiries, cultivating relationships with key media contacts, assembling media lists, preparing SGA experts to be spokespeople and marketing them publicly, and serving as SGA spokesperson as appropriate for a variety of print, broadcast and digital media.

Team and systems management

  • Managing and developing a communications staff, which includes both the direct supervision of communications associates, and more informal management and coordination of staffers (supervised by others) who fulfill communications duties within several of the teams and programs. 
  • Develop a coordinated approach to print and electronic communications including marketing collateral and identify and develop relationships with vendors needed to create and disseminate these materials.
  • Measure and report metrics of communications and marketing activities to the SGA management team and staff and optimize communications efforts in response as needed.
  • Serve as lead for managing and maintaining the SGA website; spearhead a planned effort to rebuild and reconceive SGA’s web presence with an outside consultant or firm. 
  • Manage various internal systems, including Salsa Engage for grassroots email, online advocacy, donor and member dues management; Wordpress for website management; and other various systems.
  • Help create and manage to an overall communications budget and the communications budget within various projects and programs. 
  • Plan and execute the organization’s year-end fundraising campaign each year, in addition to other potential donor cultivation efforts throughout the year.

Knowledge and skills

Required

  • Bachelor’s degree in business, communications or relevant field required.
  • 8 years of progressively responsible communications management experience in a nonprofit organization, leading the development and fulfillment of a communications/marketing/public relations plan, and helping to achieve an organization’s strategic goals. 
  • Experience and interest in one or more of SGA’s focus areas, including land use, transportation and transit, urban planning, racial equity and justice, climate resilience, economic development and equitable real estate development.  The ideal candidate will be able to write and communicate about a variety of these focus areas in an integrated and compelling way, particularly with respect to the intersection of these issues with racial equity.  
  • Experience with issues-based (digital/online) advocacy and the process of organizing grassroots and grasstops support for policy change at various levels. 
  • Demonstrated experience in managing a communications department: planning, management, and trend analysis, and creating and managing to an overall communications budget. 
  • Ability to develop and oversee an integrated communications strategy that supports and achieves organizational objectives. 
  • Demonstrably excellent and efficient writing and editing skills, with a keen eye for design and style, regardless of the medium. Experience producing reports and marketing collateral in print, digital, and other emerging forms.
  • Some experience with or familiarity in Adobe Creative Suite and graphic design is essential.
  • An understanding of social media, including the ability to manage overall content, responses and campaigns to build engagement and increase followers.
  • Demonstrated success in working with reporters, writers, and opinion leaders in print, broadcast, online, and social media. 
  • Skilled at measuring communications and marketing activities to achieve organizational goals and provide a return on investment.
  • Experience and senior management to deliver strategic communications objectives. 
  • Excellent interpersonal, influencing & negotiating skills, to develop effective long-term relationships with staff & external stakeholders. Demonstrated ability to act as an internal advisor. 
  • Demonstrated experience in leading, and managing communications staff, including strong ability to delegate, train, coach and motivate staff. Collaborative management and working style with a diverse workforce.
  • Experience managing and working with outside vendors and consultants. 
  • Hands-on management with the ability to think strategically and act tactically. 
  • Ability to balance attention to detail with big-picture thinking. 
  • Ability and desire to translate complex concepts to employees at all levels of the organization, including non-communications managers.
  • Strong integrity, ethics and professionalism.

Preferred

  • Master’s (communications, journalism, media, public relations or related program) or MBA preferred.
  • 10+ years of progressively responsible communications management experience in a nonprofit organization, leading the development and fulfillment of a communications/marketing/public relations plan, and helping to achieve an organization’s strategic goals. 
  • Experience creating and leveraging communications strategy and content to support and further an organization’s fundraising efforts and goals. 
  • Experience working with Boards of Directors to deliver strategic communications objectives. 
  • Deep experience with Adobe Creative Suite, including the ability to produce graphics or other collateral in a pinch. 
  • Ability to provide trainings for staff or external stakeholders on effective communication and messaging. 
 

Compensation and location

 

Salary is commensurate with experience, with a set range of $120,000-130,000 per year. The successful candidate who would be in consideration to be compensated near the top of this range would need to have almost all of the communications and managerial experience listed in the “required” section above, and meet many of the “preferred” criteria. SGA offers a robust benefits package, including health insurance, 401k, paid vacation, and sick leave. SGA staff are currently working remotely due to the COVID-19 pandemic (likely through at least the Fall of 2021); therefore, the successful candidate will be able to live anywhere in the US during the remote working period. However, they should be prepared to move to DC within 60 days of notice if the office is reopened. No relocation is offered at this time.

 

SGA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion/creed, sex, national origin, disability, genetic information, pregnancy, veteran or active military status, alienage or citizenship status, arrest or conviction record, credit history, salary history, caregiver status, sexual orientation, gender identity, marital or partnership status, familial status, unemployment status, status as a victim of domestic violence, sexual violence or any other status protected by applicable law.



 

Sr. Communications Manager

Microsoft
Communication - Redmond, WA

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Microsoft

Redmond, WA 90852

Communication - Supports Remote Work

Sr. Communications Manager

Overview

Apply via External Link

 

Microsoft’s mission is to empower every person and organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. As part of the Microsoft Communications team, you will join a group of professionals focused on telling the stories that help people fall in love with Microsoft, the things we make, and the impact we have on the world.

We’re looking for a seasoned Sr. Communications Manager to lead strategic planning and storytelling for Microsoft Research (MSR), one of the world’s leading industrial research laboratories. Someone who is fascinated by scientific and technological discoveries, can translate technical terms into compelling stories, thinks boldly and creatively about how to tell stories, and has experience working with the media.

Responsibilities

As the Communications lead for MSR, you will help boost awareness and perception of the organization as an innovative thought leader. With media as one of your core audiences, you’ll be responsible for finding and developing compelling research news and stories that both breakthrough with press and align with the company’s strategic priorities.

You’ll direct an agency team to keep a pulse on the competitive media landscape and identify story angles and influencers to pursue. You’ll have the opportunity to collaborate closely with researchers, marketers, and fellow communicators to refine the research narrative and elevate the conversation within and beyond academic circles. This includes providing media and storytelling training to select researchers and participating in owned content strategies to maximize audience impact.

Lastly, you’ll serve as an internal evangelist for MSR, helping your colleagues to understand the value of research for their businesses and proactively identifying joint storytelling opportunities with a variety of product teams.

Focus areas will include: 

  • Strategy: Develop, maintain, execute, and measure a communications strategy that aligns with the broader MSR business goals.
  • Storytelling: Work with marketing and researchers to source and tell stories that highlight technological breakthrough and the people behind the research. Leverage a range of communication channels (media, events, social media, etc.).
  • Project management: Utilize your strong organizational skills during complex announcements and events, as well as your ability to prioritize and balance competing projects and priorities.
  • Spokesperson support: Work with researchers to enhance their storytelling skills, and help them to focus on opportunities that yield a strong ROI.

Qualifications

  • Minimum 5 years of experience in communications or marketing that includes working with the media and developing and executing effective media strategies.
  • Experience executing multi-channel campaigns, including web, video, and social. 
  • Strength in narrative framework development for both brands and individual spokespeople.
  • A curiosity for research topics and comfort with technically complex subjects.
  • Master collaborator and diplomat, working across complex stakeholder environments with ease.
  • Self-starter that thrives in a fast-paced, ambiguous environment.
  • Strong written/verbal communication skills; ability to create in a wide variety of presentation and communication formats. 
  • Experience project managing, working across disciplines and teams.
  • Experience with issues management communications and fielding reactive media requests on complex topics. 

#commsgroup

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

User Acquisition Lead (Media Buyer), TIDAL

Square
Other - New York, NY

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Square

New York, NY 10012

Other

User Acquisition Lead (Media Buyer), TIDAL

Overview

Apply via External Link

TIDAL is a global music and entertainment streaming platform committed to creating a deeper connection between artists and fans through its library of more than 70 million songs, over 250,000 high quality videos, and available in over 60 countries. In addition, TIDAL offers its subscribers exclusive access to high-profile music and music videos, original content series, podcasts, documentaries, livestream concerts, tickets, merchandise and live experiences. Together, TIDAL and Square will be music-obsessed and artist-focused while we explore new artist tools, listener experiences, and access to financial systems that help artists be successful.

Job Description

As the User Acquisition Lead, you will lead user acquisition efforts overseeing millions in budget and helping to build the user acquisition team. You will lead performance marketing: driving strategy and execution across media channels and have a deep understanding of performance marketing and acquisition KPI's on both the mobile app and web world. You have a combination of highly analytical and technical skill-sets and also am very creative and aware of all the creative best-practices in performance ads.

With a fast-paced environment, talented team, and cutting-edge offering, you will be part of a passionate team collaborating on diverse initiatives to grow our subscriber base and customer lifetime value through a deep understanding of TIDAL’s core customer segments. You are customer centric in your approach and are excited to deliver a great overall experience to customers that engage with us across a variety of channels and devices.

This role is based in NYC, and will report directly to the Head of Growth. 

You Will:

  • Directly manage a team of media buyers, marketing artists, and an affiliate marketing manager
  • Own performance across media channels, with a focus on scaling new customer acquisition while achieving efficiency targets and customer quality based on LTV
  • Employ a data-driven strategy to build and execute a test and learn roadmap across all channels
  • Work closely with data and analytics to understand the customer’s journey from awareness to conversion and leverage insights to unlock new growth and conversion opportunities
  • Work with Finance and Legal to working through contracting and onboard new channel partners and various other marketing vendors
  • Communicate performance to senior leadership on a weekly/monthly/ quarterly basis, highlighting opportunities or trends for continuous improvement
  • Oversee team management (internal, agencies, contractors). Responsible for setting budgets, defining objectives, monitoring workflow, identifying and filling resource gaps, and implementing and refining processes as needed
  • Own the creation and management of the audience growth strategy including planning, costing, ROI analysis of all audience growth initiatives; working with the VP of Growth for sign off and keeping the team involved in the progression and delivery of the strategy
  • Work collaboratively with Partnerships, Retention Teams, Artist Marketing, and the Organic growth lead to support business goals
  • Collaborate with web, engineering, and product teams to communicate SDK updates, pixel implementations, and various product improvements to help increase conversion rates, revenues, and overall growth

Qualifications

You Have:

  • 7+ years experience in growth marketing.
  • Managed multi-million dollar monthly performance marketing budgets
  • Experience in the areas affiliate marketing, paid media, product marketing, and influencing product from a growth perspective
  • Has built or managed a growth team in the past
  • Experience working in tandem with other channels, including PR, Organic Social/Community.
  • Knows foundational metrics of growth: ROI/LTV/CAC/Retention/etc
  • Deep understanding of user segmentation, personas, customer journeys, and lifetime value
  • Extensive use of data in decision making and has experience with Tableau, Lookr, or other BI / reporting tools
  • Understands attribution and tracking tools inherent in a digital marketing tech stack - Adjust, Google Analytics, and CDPs

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

Head of Growth, TIDAL

Square
Other - New York, NY

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Dummy

Square

New York, NY 10012

Other

Head of Growth, TIDAL

Overview

Apply via External Link

TIDAL is a global music and entertainment streaming platform committed to creating a deeper connection between artists and fans through its library of more than 70 million songs, over 250,000 high quality videos, and available in over 60 countries. In addition, TIDAL offers its subscribers exclusive access to high-profile music and music videos, original content series, podcasts, documentaries, livestream concerts, tickets, merchandise and live experiences. Together, TIDAL and Square will be music-obsessed and artist-focused while we explore new artist tools, listener experiences, and access to financial systems that help artists be successful.

Job Description

As Head of Growth you will create and execute a holistic global growth strategy through ownership of customer acquisition. This includes ownership of paid media across mobile and web traffic & affiliate channels, as well as driving organic traffic through SEO & ASO, along with other organic discovery methods. You will also oversee product led growth, offer strategy, conversion strategy and growth centric design. You will report to the SVP of Customer Engagement, and work with Retention, Product, Analytics, Content, and Tech to bring your vision to life.

You Will:

  • Customer Acquisition: Manage budget across online and offline channels to strict return targets, pulling levers on LTV and CPA; identify, test and scale new owned and paid acquisition channels with an iterative, data driven, segmented approach

  • Affiliate Marketing: Oversee the onboarding of global and regional affiliate partnerships to bring in qualified leads to grow the customer base; this includes publishers and influencers

  • Product Led Growth: Oversee plan marketing and in app monetization, conceiving and implementing strategies that allow us to put the right product in front of the right customer at the right time for the right price

  • Conversion Rate Optimization: Work cross-functionally to develop new landing pages, marketing content, A/B tests and growth projects

  • Growth Creative: Create and test creative concepts at a high frequency while remaining true to brand tone and taste

  • SEO / ASO: Develop strategies to improve TIDAL's organic acquisition through SEO and ASO, testing and making improvements in app store and search rankings; work with tech teams in Oslo to implement change

  • Hire and manage a global team of 9+ members, and hire for new positions across different geographies

  • Co-ownership of marketing calendar along with artist marketing, content, partner marketing and retention teams to coordinate efforts and plan in advance

  • Work with global teams to ensure ensure that content, PR and partnerships are building brand awareness that is in service to growing the subscriber base while also remaining true to TIDAL's unique artist centric & culturally relevant values

  • Manage core KPIs as a data and customer insights-driven marketer - CAC, trial conversion, channel conversion, ARPU, CAC/LTV ratio and paid / organic acquisition volume

  • Lead and mentor a skilled team of creatives, media buyers, and product marketers

  • Create strategies to increase acquisition marketing efficiencies and create best practices for creative iteration, A/B testing, etc

  • Develop reporting on the efficacy of marketing efforts and spend

  • Partner with local market leads to develop market specific growth strategies

Qualifications

You Have:

  • Bachelor's degree in Business, Sales, or Marketing

  • 10+ Years of relevant and progressive B2C experience in digital acquisition marketing

  • 5+ years of experience managing a team

  • Deep expertise in performance marketing, understanding how to convert audiences to paying customers

  • Proven ability to develop and execute clear annual marketing plans along with the experience to change direction based on results and update tactical plans on a dime

  • Knowledge managing (owned, outsourced) performance marketing operations

  • Ability to identify, source, and activate strategic partnerships, specifically as those relate to acquisition

  • Deep Direct Response marketing experience across a range of channels including SEO, SEM, display, paid social (ad networks/DSPs), direct mail, lead partnerships

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

Technology Communications & Change Management Specialist

Square
Other - Atlanta, GA

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Dummy

Square

Atlanta, GA 30363

Other - Supports Remote Work

Technology Communications & Change Management Specialist

Overview

Apply via External Link

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As a Technology Communications and Change Management Specialist, you will lead internal Technology communications for BizTech. You will focus on Change Management and BizTech General Communications. We ask that you can develop change communication plans, create leadership engagement plans, draft important messages and tailor messaging for multiple audiences, and develop communications plans that promote user engagement. You will create information that aims to connect the employees to what people, process and technology changes are happening within the BizTech Organization.

You will report to the Strategy, Operations and PMO department within BizTech, which is a team of Technical Program Managers running projects that align to top our priorities for Square

You Will:

  • Draft and edit communication materials to support our priorities, including internal news to employees, employee presentations, All hands content creation, digital assets.
  • Develop a change strategy that enables us to create transformational change management communications and adoption plans to support BizTech Technology plans across Business Systems and IT.
  • Clarify change management strategy, adoption and engagement methodology.
  • Outline the plan of action for change management, establishing a bond of trust and string two-way communication mechanism with BizTech Leads
  • Develop activities to support change and adoption such as defining personas, developing important messages, measuring adoption efforts, and building training plans to support change efforts
  • Use human centered design approaches to test and refine messages and deliverables
  • Work with the internal Biztech teams and the Square's Internal Communications team
  • Assess the department's portfolio of core channels and determine the mix of media needed to enhance communication delivery
  • Coordinate important surveys and evaluations such as design, structure, content, delivery method, collection, recommendations, and follow-up.

Qualifications

You Have: 

  • 4-6+ years of relevant experience in strategic change management communications
  • Proficient in GSuite (Slides, doc, sheets etc), Canva, Confluence.
  • Familiarity with Software and IT Technologies like: CRM/Salesforce, Supply chain systems, Digital Employee Experience, People tools like Workday, Workflow Automation, Cloud technologies
  • Bachelor's degree in Communications, English, Public Relations or Journalism
  • Experience building internal change and communications strategies within large IT organizations in consulting organizations
  • Broad thinking that can make connections across the business and taking action 
  • Experience in storytelling, writing, editing, and copy-editing
  • Experience working with diverse teams to create holistic solutions
  • Excellent project management skills ability.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

Marketing Specialist, Paid Social

Square
Marketing - Los Angeles, CA

Learn More
Dummy

Square

Los Angeles, CA 90001

Marketing - Supports Remote Work

Marketing Specialist, Paid Social

Overview

Apply via External Link

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square is looking for an extraordinary Paid Social Specialist to help scale our new user growth in international markets. As a member of the Demand Generation team, you'll influence Social strategy across our core payments business and SaaS products. You will take a data-driven approach, increasing efficiency through optimizations and testing. You will report to the Marketing Performance Lead.

You will:

  • Collaborate with Paid Social team to develop direct response strategy for Square's core set of business products with a data-driven approach
  • Implement and optimize campaigns within Facebook Ads Manager to ensure campaign health and our ability to meet goals
  • Own daily campaign monitoring, pacing, optimization, tracking, and reporting
  • Surface opportunities for testing and improvements based on daily, weekly, and monthly trends
  • Monitor reporting tools to understand channel effectiveness and react to changes in CPA, ROI, LTV, and other channel metrics
  • Develop relationships with third-party partners (tech partners, creative agencies) to ensure we're following best practices
  • Work with Creative, Product Marketing, Brand, and other teams to educate with a Paid Social lens, meet acquisition goals, and support overall projects

Qualifications

You have:

  • At least 1 year of related performance marketing experience
  • Experience working with multiple internal departments at once
  • Background using analytics and data to create growth and optimize towards multiple KPIs
  • Knowledge of Google Sheets for data analysis and campaign reporting

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

Social Media & Community Manager

Square
Marketing - St. Louis , MO

Learn More
Dummy

Square

St. Louis , MO 63104

Marketing - Supports Remote Work

Social Media & Community Manager

Overview

Apply via External Link

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square's Content Marketing team supports the growth of the brand and the business by winning audiences of engaged and loyal independent business owners with our innovative use of channels and purposeful and authentic storytelling. At the front lines of that effort is our Social Media team, building emotional connections with current and future business owners, creating content that preserves Square's voice, and building awareness and brand affinity through storytelling and information sharing on a variety of channels, including Instagram, Twitter, Facebook, and more.

Social media is where people today consume their news, get their stories, and have experiences — and Square is providing those moments for our sellers and community. Square is looking for a social media and community manager to join our US team and be part of that ongoing effort. You will become part of Square's voice on social media, elevating the brand and telling our story in a way that is meaningful and engaging.

You Will:

 

  • Build and manage social media content and creative as @Square on Instagram, Twitter, Facebook, TikTok, and other emerging channels.
  • Source and engage with our sellers to tell powerful stories across all priority channels.
  • Develop a flexible content calendar, working in partnership with partners to identify relevant opportunities.
  • Work with Brand Design team to develop creative assets to support social posts.
  • Work with Customer Support team to monitor issues and customer communication
  • Monitor creative trends and culturally relevant moments to stay reactive and agile as our brand on social media.
  • Work with Town Square editors to support content on applicable channels.
  • Think outside the box and contribute ideas — what are we not doing that we should be?

Qualifications

You Have:

  • 2-4 years of relevant experience
  • Experience in managing social channels and developing digital content for a brand
  • A proven track record of building communities online
  • The organization skills of a Self Starter™️
  • An eye for detail, down to the last character, image crop, and line break.

Big Plusses:

  • Experience in crisis communications on social media
  • Lightweight design skills (not just cropping or editing images)
  • An obvious love for not just social media, but for building community online too
  • Passion for small businesses 💛

Your Application Should Include:

 

  • Contact info
  • Links to your social media
  • Description of yourself in a single tweet

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

Lifecycle Marketing Lead - Cash App

Square
Marketing - San Francisco, CA

Learn More
Dummy

Square

San Francisco, CA 94103

Marketing

Lifecycle Marketing Lead - Cash App

Overview

Apply via External Link

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers to learn more!

Job Description

Cash App is hiring an exceptional Engagement Marketing Lead to drive the development, execution, and optimization of campaigns to grow and engage Cash App’s tens of millions of active customers.

As an engagement marketing leader on Cash App, you’ll be the resident expert in owned messaging channels and tools (e.g. in-app messages, push, email, SMS), and will lead the development of impactful, data-driven marketing campaigns that drive measurable business outcomes (i.e. onboarding success, cross-sell, upsell, engagement, retention, and winback). You’ll partner closely with Product Marketing Managers and Designers to bring compelling marketing campaigns to life, and with Business Analysts to identify and size opportunities, analyze campaigns, generate insights, and balance goals in customer experience and messaging impact.

In addition to managing a growing portfolio of blast and triggered marketing campaigns and channels, you’ll be a key consultant for the engineering and machine learning teams developing Cash App’s targeting, personalization, and messaging capabilities. You’ll use data and experimentation to motivate the development of new tools and messaging functionality, and develop the frameworks and processes required to accelerate and improve our messaging efforts while maintaining asky high bar for customer experience.

Qualifications

You have:

  • 7+ years of data-driven, impact-oriented lifecycle marketing experience

  • Highly collaborative leadership skills, and a comfort working closely with a variety of different functions to achieve your goals.

  • An ability to manage and plan at both the strategic and operational levels, and to consistently meet or exceed planned objectives

  • Extensive experience using CRM tools (e.g. Braze, Iterable, or internal equivalent) to build, monitor, and optimize complex email and app-based campaigns and experiments 

  • Strong business acumen and experience with core analytical concepts like LTV, incrementality, and experiment design

  • Analytical skills scrutinizing large amounts of data to generate actionable insights, including the ability to self-serve complex SQL queries and simple dashboards (Tableau, Mode, and/or Looker experience a plus)

  • Project management skills including: conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations

  • Strong written and verbal communication skills. This role demands someone who is gifted in their ability to use the spoken and written word to communicate effectively with all stakeholders.

  • Experience and interest in recruiting and leading high-performance marketing teams in a big plus

#LI-MS1

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.