Description

Remote role based anywhere in the United States

In Brief:

ADVOC8 is looking for an experienced advocacy/public affairs communications professional to help shape some of our most impactful client work as Director/Sr. Director of Client Services, overseeing a portfolio of ongoing work and organically growing the relationship for the future. The Director of Client Services is a natural at building strong relationships and solving problems. They are the bridge between business development wins and operational success and can navigate any challenge with a cool head and coordinated response, with an eye on the big picture and a focus on the details. This particular role also requires a deep understanding of how advocacy campaigns operate at the national and statewide level (e.g. community outreach, reputation/persuasion campaigns, civic engagement).
 

The Role:

ADVOC8 is an experiential communications agency. We work with corporate brands, nonprofits, trade associations, and advocacy groups to tell their stories by transforming existing mediums into divergent experiences that build lasting connections. We use the power of strategy-based experiential storytelling to partner with brands boldly seeking to change perceptions, actions and beliefs. We prefer to push boundaries with our creative and innovate beyond traditional expectations, while offering a fluid project management process supported by senior-level oversight and collaboration.

We build lasting relationships with our clients and consider ourselves extensions of their team. At ADVOC8, our approach to creativity is collaborative. All ideas are welcome, curiosity is encouraged and growth is a priority.


Who We Are:

ADVOC8 is an experiential communications agency. We work with corporate brands, nonprofits and associations to tell their stories by transforming existing mediums into divergent experiences that build lasting connections. We use the power of strategy-based experiential storytelling to partner with brands boldly seeking to change perceptions, actions and beliefs. We prefer to push boundaries with our creative and innovate beyond traditional expectations, while offering a fluid project management process supported by senior-level oversight and collaboration.

We build lasting relationships with our clients and consider ourselves extensions of their team. At ADVOC8, our approach to creativity is collaborative. All ideas are welcome, curiosity is encouraged and growth is a priority.

 

Responsibilities:

  • Oversee high-profile client relationship(s) between $1MM - $4MM in total annual revenue, managing retention and growth throughout the year while leading, documenting and driving overall client strategy
  • Provide thought leadership to the client and the project team, supporting strategy and creative as a subject matter expert and curious collaborator
  • Serve as internal expert on client industry, positioning, values, internal dynamics, and workflow
  • Lead proposal development for new projects within your client portfolio
  • Navigate senior-level conversations between clients and internal teams to create alignment around expectations and needs
  • Partner with project teams to ensure deliverables are successfully tailored to client objectives, while staying on budget and on time
  • Ensure that ADVOC8 values are being considered in how our projects are scoped and operated
  • Pro-actively identify issues before they occur and coordinate with internal teams to provide a seamless client experience
  • Support business development and marketing efforts, as time permits

 

This role is accountable for:

  • Retention and growth of overall client portfolio
  • Client satisfaction and Net Promoter Score (NPS)
  • Maintaining positive relationships with team members and clients
  • Successful client outcomes that align with their broader business strategy


Requirements

  • 10+ years of experience with substantive experience in advocacy, public affairs and/or communications
  • Extensive experience in a strategic communications or creative agency environment
  • Experience in experiential marketing, events and/or creative tactics is strongly preferred
  • 4+ years of client-facing experience, working with teams and multiple stakeholders across multiple projects over months or years
  • Track record of establishing strong relationships with senior-level executives and decision-makers in charge of local, regional and national advocacy/outreach campaigns
  • A deep understanding of how to reach and strategically communicate with diverse audiences and communities at every level, as part of impactful advocacy and outreach
  • Comfortable providing guidance and mentorship to junior team members, as needed
  • Excitement about pro-actively growing a portfolio of work, including revenue accountability and responsibility
  • Comfortable traveling 20% or more locally, nationally and internationally, as needed
  • Aligned with ADVOC8’s core values:
    • Better Together - Collaborative soul who’s open to new ideas, sharing successes and being part of a team
    • Level Up - High standards, never settling for the status quo or what we did last time
    • Hustle Smarter - Entrepreneurial, roll-up-your-sleeves spirit, tempered by the courage to identify smarter ways of doing things
    • Celebrate Differences - Highly empathetic personality who values individual perspectives
    • Outcome Over Income - Extensive experience and demonstrated success in client relationship management
    • Protect the Respect - Navigates conflict with an emphasis on transparency and diplomacy
    • Engineer Exceptional Value - Inspired by outside-the-box thinking that yields outstanding ROI for our clients and projects
    • Embrace Change - Recognize situations that require flexibility and craft creative solutions on the fly


Benefits

  • Collaborative and creative work environment
  • Competitive base salary, with additional performance based incentives
  • Health Insurance: 100% coverage of medical insurance for all employees
  • Health Insurance: dental and vision insurance for all employees
  • 401k, FSA and reimbursements for mobile phone usage
  • Professional development and training reimbursements
  • Unlimited vacation and personal time
  • Paid parental leave

 

We have transitioned from a once Washington DC based agency to being Washington DC born. This position is not location-based. Candidates must be legally authorized to work in the US, at this time we are not able to provide sponsorship.

 

ADVOC8 is an Equal Opportunity Employer, committed to achieving a diverse workforce and prohibits discrimination and harassment of any kind: ADVOC8 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ADVOC8 are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion, age, national origin, ancestry, disability, marital status, gender, sexual orientation, gender identity, gender expression, veteran status or any other status protected under federal, state or local law. ADVOC8 will not tolerate discrimination or harassment based on any of these characteristics.

To apply for this position, please submit a cover letter and resume to: joe@advoc8.com