Location:  SF Bay Area, Los Angeles, Seattle, Washington D.C. and New York. Remote in most locations outside of SF and NY

Outcast is an integrated marketing agency specializing in digital, communications, and creative. Do you crave purpose in your work? Are you hellbent on finding new ways to do things?  If so, then join us. We’re looking for storytellers, thinkers, experts, strategists, writers, and artists to help us shape the brands who shape the future.

The Account Supervisor, Communications plays a key role in steering the day-to-day direction of client  teams and is responsible for delivering impactful results based on strategic earned media plans in support of the client’s business goals. The role will focus on designing unique storytelling opportunities as we help emerging brands and leading companies bring their stories to life in differentiated and compelling ways. The Account Supervisor supports account team leads to oversee the success and health of their account teams and to develop and execute strategic account planning. The role will also play a significant part in the organic growth of their accounts and nurturing client relationships.  

Who You Are:

  • A creative, strategic leader with a hunger for growth and new opportunities
  • Excited to help companies elevate their brands through compelling and market-defining storytelling
  • A true can-do individual, ready to roll up their sleeves, own and execute on time and on budget
  • Dedicated to client partnerships and with a deep understanding of  the value of those relationships to accounts
  • Have a hyper-growth mindset and agile enough to navigate the ever-changing communications and media landscape
  • Prioritizes building thoughtful relationships with media across sectors and able to secure earned media coverage for clients on a consistent basis
  • Deadline-driven and able to adhere to a schedule while maintaining high performance standards
  • Strong communicator who is able to have the more difficult conversations with clients and teammates, as needed 

What You’ll Do:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

Client Focus:

  • Develop and manage creative, strategic programs, projects, and initiatives that enhance client brands and advance overarching communication objectives
  • Oversee teams and ensure all deadlines and client expectations are met; provide recommendations and solutions to maintain client satisfaction
  • Provide strategic counsel to clients and internal teams
  • Work with team leads to oversee client and team health and provide constructive suggestions on team roles, resources and workflow to maximize efficiency
  • Bring a big-picture view to planning, developing goals and directing efforts for best client business results
  • Secure media opportunities for clients and the agency via strong awareness of the media landscape and established relationships with reporters across sectors
  • Maintain a strong network of media and influencer connections, sharing proactive opportunities with account teams and the agency
  • Help run client strategy meetings and provide high-level counsel and recommendations
  • Create and edit complex content, including presentations and strategic plans
  • Assist with high-level client positioning and message development
  • Assist clients and team leads during crisis situations
  • Manage client budgets and communications around weekly and monthly billing
  • Assist with onboarding new team members 

Internal Agency Focus:

  • Actively participate in the new business process by supporting intake calls, proposal and pitch development, providing input and recommendations, etc.
  • Represent agency and/or clients at key industry events
  • Contribute to the agency training and development program by leading agency trainings
  • Proactively mentor SAE, AE, AAE and Associate-level employees with a focus on growth and development; provide timely and constructive and suggestions to teammates/peers
  • Serve as direct manager for Associates and entry-level staff 

What You’ll Need:

  • B.S. in Communications or Marketing, B.A. in English, Journalism or related, advanced degree preferred
  • 5+ years public relations, media relations, corporate communications experience (can be combined)
  • 2+ years direct experience supervising individuals and managing teams
  • 2+ years project management experience
  • Excellent writing and editing skills
  • Deep industry knowledge
  • Demonstrated understanding of complex products, services and solutions

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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