Overview

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Location:  SF Bay Area, Los Angeles, Seattle, Washington D.C. and New York. Remote in most locations outside of SF and NY

Outcast is an integrated marketing agency specializing in digital, communications, and creative. Do you crave purpose in your work? Are you hellbent on finding new ways to do things?  If so, then join us. We’re looking for storytellers, thinkers, experts, strategists, writers, and artists to help us shape the brands who shape the future.

The Account Director, Communications plays the role of an account leader for many smaller to mid-size client engagements. They are essential in maintaining the overall health and success of account teams from a client and team development perspective. As an account leader, they are responsible for the strategic oversight and guidance of internal teams and clients, including helping to develop the overall communications strategy, providing client counsel, directing major launches and initiatives, as well as overseeing client budgets and helping maintain Outcast’s high performance team organizational structure. The position serves as the eyes and ears within the assigned team to include employee coaching and development, counseling, performance appraisals and goal measurement.

Who You Are:

  • A strategic thinker that applies a big picture view to all situations and opportunities
  • Business savvy and able to understand what will move the needle for clients
  • Empathetic, hands-on team lead that will drive high-performance team philosophies and ensure regular communication
  • Reliable and trustworthy teammate that always has the best interests of their team and client at heart
  • Dedicated to establishing and maintaining a strong client partnership and understands the value it brings to accounts 
  • Have a hypergrowth mindset and are agile enough to navigate the everchanging communications landscape
  • Reliable, trustworthy and adaptable teammate and account lead
  • Patient, understanding and empathetic in difficult situations
     

What You’ll Do:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Client Focus:

  •  Take full ownership and responsibility for success of account teams and activity, ensuring excellence is present in all work delivered
  • Develop, execute, and provide oversight for strategic programs and initiatives across accounts that enhance client brands and advance their overarching communication objectives
  • Guide account teams on how to bring a big picture view to planning and day-to-day thinking and execution
  • Secure media opportunities for clients and the agency by bringing a strong awareness and understanding of the media landscape and established relationships with multiple reporters/analysts across sectors
  • Oversee client budget and monthly billing; provide strategic counsel to client for budget forecasting
  • Act as a central point of contact for account health, demonstrating an ability to handle difficult client and staff situations and up-level concerns
  • Makes recommendations on team staffing to ensure the team has ample coverage and complementary skill sets 
  • Lead client strategy meetings and provide high-level counsel and recommendations
  • Support clients during crisis situations with clear, concise strategy and recommendations
  • Develop high-level positioning and messaging for clients and the agency; Lead or co-lead messaging and positioning training
  • Participate in media training for account spokespeople, leading or co-leading sessions
  • Maintain strong network of media and influencer relationships, sharing insights or proactive opportunities to account teams and the agency
  • Assist with onboarding new team members

Internal Agency Focus:

  • Ensure each and every member on the team is clear about role and goals and in engaged in Outcast 
  • Actively participate in the new business process by vetting opportunities, leading intake calls, proposal and pitch development, providing input and recommendations, etc.
  • Identify opportunities to grow existing accounts through additional agency service offerings
  • Represent agency and/or clients at key industry events
  • Contribute to the agency training and development program and lead agency trainings
  • Proactively mentor Account Supervisors and Senior Account Executives with a focus on growth and development; provide timely and constructive and feedback to teammates/peers
  • Serve as a Co-pilot to Senior Leaders to manage the growth and development of team members and high-performance teams

What You’ll Need:

  •  B.S. in Communications or related, advanced degree preferred
  • 7+ years public relations, media relations, corporate communications experience (can be combined)
  • 4+ years direct experience supervising individuals and managing teams
  • 4+ years project management experience
  • Demonstrated success in: managing and developing key personnel, strategy, implementation, client relations and counsel, staff oversight and mentoring, and agency fiscal management
  • Excellent writing and editing skills
  • Deep industry knowledge
  • Understanding of complex products, services and solutions

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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