Overview

Job Summary
Brand Supervisors are stewards of the clients’ strategic plans, business goals and proactive problem-solving. They form lasting client relationships and foster organic growth by providing value and ensuring the agency is consistently engaged as a strategic partner and extension of their team. Supervisors monitor and guide Assistant Brand Managers’ activities by maintaining an effective level of direct involvement in day-to-day execution and client communication. They are responsible for formulating and managing the brand plans and marketing programs for one or more accounts. The Brand Supervisor’s primary role is to provide strategic leadership to clients and to integrate the appropriate agency team members along the way to offer the right expertise at the right time. They have a key role in partnering with the Group Brand Director to ensure positive and enduring client relationships.

Responsibilities
  1. Lead the client and internal teams through development and execution of strategic plans and marketing activities. Provide the internal team with all necessary context, briefs and assets. Review and participate in the development of tactics and campaign activation to ensure everything is executed in alignment with the objectives of the overarching plan.
 
  1. Ensures client relationships are positive and stable; uphold the highest level of service and communication with clients; keep a pulse on client org changes to ensure stability of relationships and agency reputation throughout the organization; inform Group Brand Director of potential problems with client/agency relations, budget overruns, etc.
 
  1. Maintain proficiency in marketing communications principles and applications relevant to the client’s business. Seek new and innovative ways of doing things and monitor changes in the digital and social marketing landscape to deliver timely and relevant recommendations to clients. Secure key data and insights to consistently optimize performance.
 
  1. Maintain constant communication and partnership with Project Management to develop client proposals, set realistic client expectations and ensure accurate implementation of scope, deliverables, and budgets.
 
  1. Understand the clients’ target audience as a consumer and as a human. Provide strategic perspective based on cultural, societal and industry trends. Present the agency’s point of view and recommendations with confidence and solid rationale.
 
  1. Foster development and growth of direct report(s) in alignment with strategic goals of the department and organization overall.

 

Minimum Qualifications
  • 7+ years of advertising agency experience, or relevant marketing experience, where exceptional client/customer service has been critical to the job function
  • 3+ years of supervisory experience
  • Proficient marketing communications planning and integrated marketing campaign development
  • Prefer experience across traditional and digital channels such as, social media, online display, and CRM.
  • Experience coordinating and facilitating program details with internal teams, clients and other agency partners including budget planning, timeline development and performance measurement
  • Proven success in B2B and B2C marketing, advertising planning and program development

Skills Required
  • Demonstrated analytical and problem-solving skills with a passion for understanding the story in the data
  • Demonstrated effective interpersonal and team leadership skills
  • Excellent written and oral communication skills including presentation skills


Callahan is an Equal Opportunity Employer. We encourage differences in age, color, disability,
ethnicity, family or marital status, gender identity or expression, language, national origin, physical
and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran
status and other characteristics that preserve a culture of diversity and inclusion.

 
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