We are hiring an SVP  who has a passion for building teams, clients and driving growth. This person is agile, entrepreneurial and empathetic. They should be able to move fast and work smart, supporting teams and raising the tides for all. 

Spool wasn’t founded to be like every other agency and our unique approach seems to be working (Spool was the fastest growing agency, globally in 2021 and has been acclaimed as an industry disruptor and leading innovator). As we grow, we are looking for someone who can join us at a leadership level to support our client teams and our people. This will require thinking outside the box, not trying to conform to how “it’s always been done” and bring new ideas and ways of working to propel growth and innovation. We are much more than marketers and communicators: we are brand builders and we harness an entrepreneurial mindset in everything we do. If you want to be a builder, a grower through deep partnerships with clients and meaningful engagements with our teams, this role is for you!


Core Responsibilities:

  • First and foremost, be an integral part of Spool’s leadership team and play an active role in the agency’s growth and development.
  • Development and oversight of client growth strategies, inclusive of process, targets & outcomes that ladder up to the client’s business units and objectives. 
  • Build strong relationships with clients and provide proactive counsel to clients (i.e. constantly asking “what’s keeping clients up at 3am and what are we doing about it?”).
  • Lead by example to inspire teams to deliver their best work every day, ensuring quality work, effective processes and that client requests are handled in timely and strategic fashion.
  • Financial oversight of the accounts you serve, including ability to identify and implement operational efficiencies to maintain financial health of accounts.

Key Attributes:

  • You’re a trusted partner to clients and your teams feel supported working with you. 
  • You’re not a ‘box-checker’ but rather, curiosity drives decisions and out-of-the-box thinking is celebrated.
  • No ego! You lead by example as a hard worker who is willing to get in the trenches – you’ll roll up your sleeves and work side-by-side with your team members to give them the guidance they need to produce the best work possible.
  • You bring people together to work towards a common goal, and you’re dedicated to ensuring the right people are working and collaborating to produce the best work that delivers positive client business results.
  • You thrive as a multi-tasker with a high degree of organization and poise. You can oversee multiple projects at the same time and maintain overall awareness of the work that’s being executed to enable you to quickly context switch and provide counsel and problem solve.

Basic Qualifications:

  • 12+ years of relevant experience in public relations and/or related fields including research, advertising, management consulting, media and publishing
  • Experience managing and leading integrated teams; ability to effectively manage up to agency leadership and build client-mapping opportunities that help strengthen the agency’s relationship with the clients you support.
  • Strong earned engagement (PR); ability to leverage the news cycle to help promote clients’ stories
  • Strong communicator and presenter, able to present and articulate persuasive and cohesive presentations and points of view that ultimately close the sale.
  • Candid communicator who can organize, clarify and communicate complex ideas quickly, succinctly and accurately.
  • Exhibits sound business judgment to navigate through everyday client and team challenges, including scope creep and internal inefficiencies.
  • Comfortable taking appropriate risks and making tough decisions when required.
  • Ability to effectively resolve conflict, both internally and externally.
  • Track record of strength in business development, demonstrated through YoY financial account growth.

Expectations of everyone at Spool (our Spool Pledge): 

  • We live our values every single day and we will always strive to live and work ‘above the line’ (i.e. to uphold this pledge and all it entails)
    • Authenticity
    • Curiosity
    • Agility
    • Impact
  • Ego and gossip has no home at Spool and won't be tolerated. Both creates hostility, negativity and are a waste of time and energy
  • We always assume people are doing their best (colleagues and clients alike)
  • As a learning culture; we receive feedback with openness, not defensiveness; share feedback with empathy and purpose
  • We embrace the “I have my way, you have your way, there’s not a right way or a wrong way” of working and learn from one another; so long as the work is getting done, people are able to work through their styles
  • We are respectful of everyone's time and ask questions after we've already done work in trying to find the solution
  • We’re not box-checkers and hard workers, but rather, we are thinkers, curious and *smart* workers who do everything in our power to deliver exceptional work each and every time
  • We have our teams' backs 110% of the time
  • We are accountable for our work and the role we play at Spool
  • Flexibility in our work styles ultimately derives from the accountability of our work and support for our teams 
  • We commit to doing our best, every day, both in work and throughout our communities to make it a better place for all


About Spool:

In 2021, Spool was named the fastest-growing agency among over 250 global agencies. Spool was founded on the belief that the world doesn’t need another agency, but perhaps it could use a new type of agency. We embrace a startup mindset that pushes our work and its impact for our clients growth. We also have a lot of fun along the way. If you’re ambitious and eager to grow your career, there’s no better time and place than as Spool. We have always offered lots of flexibility (well before Covid), every employee gets lots of time off, paid holidays (20 in 2022), Summer Fridays, benefits and access to profit sharing. 


Why Spool?

  • We put our people before profits. Seriously. We’ve resigned toxic clients and expect as much from them to be partners as we do from every employee at Spool. 
  • We also believe in being a positive force in this world and strive to do that through our work, our ideas and how we as an agency run. 
  • We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer, Spool is committed to diversity, equity and inclusion, and welcomes everyone to our team. We welcome you to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc). Should you require reasonable accommodation at any point in the application or interview process, please let us know.
  • We provide competitive salary and benefits, including:
  • Health, dental and vision benefits (BCBS)
  • 401k / retirement
  • Generous PTO, unlimited sick days and 16 annual paid holidays; summer Fridays (half days)
  • Paid parental leave (12 weeks for full time and family leave bonuses for PT/Contractors)
  • Gym membership (including Peloton)
  • VP levels and up able to earn equity into Spool
  • Profit sharing
  • Bonuses (discretionary) 

Expectations for everyone at Spool:

  • Embrace and cultivate an entrepreneurial mindset in everything we do
  • Full lives outside of work; we know there are exceptions but our expectations are that we’re not burning late night oil and if that’s the case, let’s figure out why so we can fix it.
  • Lead with curiosity and critical thinking– ask probing questions; anticipate and address barriers, challenges and needs
  • Rather than checking boxes, think forward to the larger role and implications our work has on our clients business, growth and industry
  • Fluent in business acumen; understand the way our work impacts our clients’ business beyond marketing and communications.
  • Proactive, solutions-oriented always. With any hurdle, provides an option towards solutions
  • Elasticity- rigidity and inflexibility will break
  • No ego, no drama. Nope, nope, nope. 
  • The promise of mutual respect and partnership to everyone at Spool and every client.

Thank you for your interest in working at Spool. As you take a look at open positions, if you see any that you may not meet 100% of the qualifications for but believe you could be successful within, please apply anyway. 

Data shows men will apply for jobs when they meet approximately 60% of a position's criteria, yet women and other people systematically marginalized tend to apply only if they meet every requirement. At Spool, we want builders, dreamers, workers and doers (we’re not big fans of box-checkers and mover-on’ers). If you believe you can thrive in this role, even if you don't check every box of the position's criteria, please apply. We are committed to considering all candidates including those with diverse employment backgrounds and experiences (and tell you what, we'd hire someone who worked retail or hospitality over a fancy schmancy internship any day). 

Whether you're new to PR and marketing or returning to the workplace after a gap, or you're ready for the next chapter in your career, we would love to consider you as part of our team at Spool. 

Please send us a note to tell us about your passions, your skills, tell us how working at a non-for-profit would fit perfectly in the role we're hiring for- again, we're out-of-the-box thinkers here at Spool and we'd be fools to not consider people who bring out-of-the-box experiences to the agency.

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