Overview

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The Senior Communications Consultant takes an active role in providing foundational support in developing and managing communication strategy and tactics for Washington Permanente Medical Group (“WPMG”) executive leadership, Board of Directors, and administrative departments in collaboration with communications colleagues. Partners with Kaiser Foundation Healthplan of Washington (“KFHPW”) communications. The Senior Communications Consultant develops, coordinates and implements tactical elements of communications projects and programs that support WPMG medical and administrative staff that contribute to building WPMG’s overall reputation. The role requires a highly resourceful individual with strong emotional intelligence, collaborative and team building skills, self-motivation, and excellent verbal and written communication skills
Schedule for this role is anticipated to be hybrid with some onsite responsibilities and remote opportunities.

Principal Duties and Responsibilities

· Partner with WPMG executives and administrative leaders across a diverse set of departments to develop strategic communications plans and materials. Examples include launching new internal programs, functions, or teams.

· Create or coordinate the appropriate mix of communication tools for each plan: written content for Web and print use, newsletters, materials for staff forums, presentations to internal and external audiences, broadcast e-mails, message kits, photography, and other tools as needed.

· Incorporate change management best practices to ensure staff understand, accept, and adopt changes in a timely and engaged manner.

· Develop communication plans in partnership with KFHPW for key region-wide priority projects and initiatives.

· Research and propose new and innovative communications channels to connect with internal audiences who have a limited time behind a computer; utilize a marketing-mindset to creatively engage with staff.

· Communicate WPMG's/KP's goals and accomplishments to physicians and employees.

· Work with WPMG Board of Directors to support their messages and brand.

· Provide writing, editing, research, and fact-checking support to department leaders and staff, ensuring that department-related communication materials meet editorial standards for accuracy, readability, clarity, and brand.

· Lead and oversee regularly published region-wide internal communications, including large internal initiatives and departments, special projects as requested by regional or program senior leadership and on regularly published external communications.

· Co-manage WPMG editorial calendar.

· Meet the professional information needs of WPMG physicians and employees.

· Provide web content development support, including working with the web content coordinator to build content on the WPMG site.

· Represent WPMG’s interests in select interdepartmental communications projects, events, and meetings.

· Provide WPMG event production support as needed.

· Applies a lens of diversity, inclusion, and equity in work activities including in the following areas:

· Values the perspectives of diverse stakeholders including clinical teams, patients, and the communities we serve.

· Actively builds a culture of equity by understanding health disparities and creating system level interventions to address the gaps.

· Develops cultural competency and agility in self and others in order to understand and respond to the different care experiences faced by our diverse patient population.

· As appropriate, engages departments, Medical Directors and DMDs, and other leaders in the region, to trial, develop and implement new and different ways of delivering communications to achieve best quality and enhance audience experience.

· Understands the fundamentals of bias and is able to take this into account as a leader

· Understands the value of diverse teams and demonstrates commitment to diversifying the medical group and leadership

· Other duties as assigned.

EDUCATION:

Required - Bachelor’s degree in communications, English, journalism, public relations, marketing, or related field.

Preferred - Master’s degree in communications or relative field.

EXPERIENCE:

Required - 7-10 years of on-the-job experience in communications or communications-related field.

Preferred - Experience working with health care systems. Managing organizational change. Management or leadership training coursework. Creative marketing skills.

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